Try before buying
"Great way to test the design, colour and texture of the mat before ordering."
Overall rating: 4.838983 / 5 from 118 reviews.
Customers appreciate the quick and hassle-free return process, the great quality, and the efficient delivery of the Swatch Service. The service itself is highly praised for being helpful and brilliant, while the design and idea behind the product are also well-received.
Review topics: ["quality","design","colours","service","delivery","pattern","looks","swatches","feels","size","idea","mat","playmat","return","samples","choice","decision","dispatch","dog","tumble","kids","rug","mats","playroom","play area"].
"Great way to test the design, colour and texture of the mat before ordering."
"The swatches are fantastic and a good size to be able to see the colours in your space and also the quality and texture of the rug. My reason for a four star is after a month I’m still waiting for some of the out of stock swatches to come into stock. I want to purchase while the £20 off offer is on but when the rugs are high priced I also want to make sure I’m making the right decision and don’t want to put de without seeing a swatch, I like the sustainability of sending back the swatches by the free post stickers but if this affects stock levels for so long maybe they need a larger stock of them?"
"The new swatch service really helped me in my decision as I was torn between two designs for ages! I already had a tot and tumble mat for 5 years but wanted to change the design, the product itself has lasted! I now use both of them in different rooms. My youngest is 4, but my daughter who is 6 with autism just loves playing on it. She loves the sensory input jumping on it gives her. It’s really been worth it for our family."
"Very helpful service. But it is slower than every other purchase from totter and tumble. Now, I won’t reduce one star from the rating for the slow service- because, if the previous person who has your swatch designs takes time to return them by post- it is not totter and tumble’s fault. 😊"
"Great swatch service. We do love the suttle designs, however the swatches ordered (the 2 designs I liked) does not fit our interior when we placed them. I would love to explore more designs in the future and get what's right for us :)"
"Love the swatch service - so handy to help choose between all of the gorgeous patterns. Great for seeing an example of the fantastic quality of these playmats too if you haven't seen one before."
"What a lovely service that allows you to see different colours/patterns in your home to find the best fit. Amazing quality and such an easy return!"
"I have returned my 2 swatches (to be in the prize draw) and have ordered and received my 2 new totter and tumble mats. The Mirah for my living room and the Kempton for the kitchen. I love them both, and so does everyone who visits."
"I like the swatch service a lot. It is very environment friendly and gives me a chance to see different colors and patterns in my actual home. The return service is very convenient as well."
"We got swatches to help us decide on our mat. We got our first totter and tumble mat this time last year as a present before our first baby arrived. Baby is now 8months old and we’ve purchased our second mat after using the swatch service. They were delivered quickly and were easy to return - popping them back into the same envelope and putting straight into the postbox, attached the sticker provided. They did however come back to us fist time around, as with the extra customs labels for NI I didn’t think to cross out my address 🙈 We’re only delighted with both totter and tumble mats, both looking brand new. They are amazing for comfort and warmth and great for baby to roll and play on."
In order to be sustainable + keep our service running smoothly, we limit swatches to two per order, however, if you would like to see more, you can place another order or utilize our Design Guide.
We actively encourage returns + once they are returned to us, they are put back ino stock as soon as possible. If your favourite design is currently unavailable, it should be back very soon.
Our playmats are already in their fixed pairs, unfortunately you are not able to customise which design you have on each side.
Please post them back to our NL based warehouse! You can find the address on our Returns page.
Swatch returns are usually processed within 5 working days and refunded back onto the original payment method shortly after this.